Support

Providing the highest quality, bug-free software is very important to us at SweetScape Software. We work hard at writing software to give you the best product we can and take pride in the quality of our software. If you experienced a problem, we would like to know about it so that we can make our software even better. When obtaining support for any of our products, we ask that you follow three steps:

- Consult the Documentation

The first step to take if you encounter a problem is to consult the documentation. Each application comes with detailed help files that can be accessed by pressing the F1 key while running the application. The manual for 010 Editor is also available online. If you cannot locate information about your problem in the help file, please continue to step 2.

- Frequently Asked Questions

The following is a list of Frequently Asked Questions about our software. Please check to see if an answer to your question already exists below.

If your question has not been answered in this list, please proceed to step 3.

- Contacting Support

For any problems you encounter or for bug reports, feel free to contact our support team at:

Be sure to include which operating system you are running as well as the current version of your application (located in the Help > About dialog box). Also, please include the name of the product you are using in the message subject. We do our best to respond to all support requests within one business day.

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