Support

The first step to take if you encounter a problem is to consult the documentation. Each application comes with detailed help files that can be accessed by pressing the F1 key while running the application. The manual for 010 Editor is also available online and can be searched using the above form. If you cannot locate information about your problem in the help file, please continue to step 2.

- Consult our Knowledgebase

SweetScape Software maintains a list of support articles and frequently asked questions about our software in a knowledgebase. Please check to see if an answer to your question already exists using the search form above, or the full knowledgebase index is available here. The following is a list of the most commonly accessed knowledgebase articles:

• 010 Editor
  • KB1002: How do I use 010 Editor as a binary editor?
  • KB1008: 010 Editor failed to startup with a DLL error. Can you help?
  • KB1006: Do you have a Mac OS X or Linux version of 010 Editor?
  • KB1001: How can I speed up Scripts?
  • KB1003: How can I display a value beside a struct or array in the Template Results?
  • KB1004: How can I output data to a file while running a Template?
  • KB1005: How do you pronounce 010 Editor?
  • (More...)

• Purchasing our Software
  • KB2001: How does purchasing your software work?
  • KB2002: The password I received does not seem to work.
  • KB2003: I lost my registration password. Can you help?
  • KB2005: How do multi-user licenses work?
  • KB2006: Do you offer an academic discount?
  • KB2007: Am I a commercial user or a home/academic user?
  • KB2008: Can I receive the software on a CD?
  • KB2009: What is your upgrade policy?
  • (More...)

If your question has not been answered in the knowledgebase, please proceed to step 3.

- Contacting Support

For any problems you encounter or for bug reports, feel free to contact our support team at: